AZELA / SERVICE
FAQ
Short answers to common questions about shipping and service.
How can I track my order?
Where tracking is available for your selected shipping method, you will receive a shipping confirmation with a tracking number after dispatch. You can then check the current shipping status using the carrier’s tracking service.
Shipping & deliveryCan I have my order delivered to a DHL Packstation or post office?
Within Germany, this is possible if the shipment meets the applicable DHL requirements. Please provide your full name, your personal DHL Postnummer and the complete details of the selected Packstation or post office.
DHL deliveryWhere can I find care instructions for my product?
First follow the product-specific instructions on the product, its label or its description. General recommendations are available under “Care instructions”. Product-specific information takes precedence.
Care instructionsHow can I contact AZELA?
You can reach our team by email at info@azela.eu or by phone on +49 201 59787975. Our service hours are Monday to Friday, 09:00–17:00.
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